At HairSwipe™, we're committed to making your shopping experience as smooth and convenient as possible.

Below you'll find everything you need to know about our shipping process, delivery times and order tracking.

1. Free UK Shipping

2. Order Processing

Orders are normally processed within 1–2 business days after payment confirmation.

Business days exclude weekends and public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email.

3. Estimated Delivery Times

Our estimated delivery times for UK customers are:

• Order Processing: 1–2 business days
• Shipping Time: 5–10 business days
• Estimated Total: 6–12 business days

During periods of high demand, delivery times may be longer than usual.

These are estimates rather than guaranteed delivery dates.

4. Order Tracking

Once your HairSwipe™ order has been dispatched, you will receive a tracking number by email.

You can use this number to follow your parcel and check its delivery progress.

Tracking information may take some time to update after dispatch.

5. Delivery Delays

Although we aim to deliver every order within the estimated timeframe, occasional delays may occur.

Possible reasons include:

• High order volumes.
• Carrier disruptions.
• Public holidays.
• Customs processing.
• Unexpected logistical issues.

If your order is significantly delayed, please contact our support team for assistance.

Unless a different delivery period has been agreed, we will deliver your order within 30 days, in accordance with applicable UK consumer law.

6. Incorrect Delivery Information

Please ensure your shipping address is correct before completing your order.

If you notice an error, contact us as soon as possible.

We will try to update your delivery details before dispatch, but changes cannot always be guaranteed.

7. Lost or Missing Parcels

If your tracking information shows your parcel as delivered but you have not received it, please contact us.

We will investigate the issue with the delivery provider and help resolve the situation.

Your statutory rights regarding goods lost or damaged before delivery remain unaffected.

8. Order Cancellations

If you wish to cancel or modify your order, please contact us as soon as possible.

Once an order has been dispatched, it may no longer be possible to stop shipment.

You may still have statutory cancellation and return rights. Please refer to our Refund Policy for further information.

9. Customs & Import Charges

Any applicable customs duties, import taxes or additional charges will be handled in accordance with the information provided at checkout.

We aim to communicate any applicable delivery-related charges clearly before you place your order.

10. Contact Us

If you have any questions about shipping, tracking or your HairSwipe™ order, our customer support team is here to help.