At HairSwipe™, customer satisfaction is important to us. We offer a 30-day money-back guarantee for eligible unopened products.

Please read our return conditions carefully before placing an order.

1. Our 30-Day Guarantee

2. Hygiene & Product Safety

HairSwipe™ is a cosmetic hair concealer designed for application to the hair and scalp.

Because the product may come into direct contact with the skin, maintaining appropriate hygiene standards is important.

For this reason, our voluntary 30-day guarantee does not cover products that have been opened, used or had their original hygiene seal broken.

Where a product is legally exempt from the statutory right to cancel because it is sealed, unsuitable for return for health protection or hygiene reasons, and has been unsealed after delivery, that exemption will apply.

Opening a product does not automatically remove statutory cancellation rights where the legal exemption does not apply.

3. Return Eligibility

To qualify for our voluntary 30-day guarantee, your return must meet these conditions:

• The return is requested within 30 days of delivery.
• The product remains unopened and unused.
• The original packaging and any hygiene seal are intact.
• Proof of purchase is provided.

These additional conditions apply to our voluntary guarantee, not to statutory remedies.

4. Your Statutory Cancellation Rights

Under applicable UK consumer law, customers purchasing online generally have the right to cancel within 14 days of receiving their goods, subject to legal exceptions.

Where this right applies, you must inform us of your decision to cancel within the cancellation period.

You must then return the goods within 14 days of notifying us.

If goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, a lawful deduction for diminished value may apply.

5. How to Request a Return

To request a return, please contact our support team with:

• Your full name.
• Your order number.
• Your email address.
• The reason for your return.

A reason is not required when exercising a statutory cancellation right.

Our team will provide the relevant return instructions and address.

Please do not send returns to an address that has not been confirmed for receiving returned goods.

6. Return Shipping Costs

For voluntary change-of-mind returns under our 30-day guarantee, customers are responsible for return postage costs.

Where a statutory cancellation right applies, return postage costs are allocated in accordance with applicable law and the information provided before purchase.

Where goods are faulty or not as described, we will cover reasonable return costs where legally required.

7. Refund Processing

Once we receive and inspect a return under our voluntary guarantee, we will confirm whether it meets the guarantee conditions.

Approved refunds will be issued to the original payment method.

Where a statutory cancellation right applies, refunds will be issued within the legally required timeframe, normally within 14 days of receiving the returned goods or evidence that they have been sent back.

Your bank or payment provider may require additional time to display the refund.

8. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.

Include your order number, a description of the problem and photographs where possible.

We will review the issue and provide the appropriate remedy under applicable consumer law.

The unopened-product requirement does not limit your legal rights concerning faulty or misdescribed goods.

9. Order Cancellations

If you wish to cancel your order before dispatch, please contact us as soon as possible.

Once your order has been dispatched, it may not be possible to stop shipment.

Your applicable statutory cancellation rights remain unaffected.

10. Contact Us

If you have questions about a return, refund or our guarantee, please contact our support team.